Legal
Privacy Policy
Last updated: June 2026
Crannull Pty Ltd (ACN 625 477 581) (“Crannull”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website (crannull.com.au) and to the lead generation services we provide to our clients.
The information we collect
We may collect personal information that you provide to us directly, including your name, company, job title, business email address, telephone number and any information contained in your enquiries or correspondence with us. In the course of providing lead generation services for our clients, we also collect business contact details of decision makers within target organisations.
How we collect information
We collect information when you complete a form on our website, contact us by phone or email, or engage us to provide services. We also collect publicly available business information and information gathered during telephone outreach carried out on behalf of our clients. Where reasonable and practicable, we collect personal information directly from the individual concerned.
How we use your information
We use personal information to respond to your enquiries, to provide and improve our services, to arrange meetings and opportunities on behalf of our clients, to send you relevant communications, and to meet our legal and regulatory obligations. We will only use your information for the purposes for which it was collected, or for a related purpose you would reasonably expect.
Disclosure of information
We do not sell your personal information. We may disclose information to the client on whose behalf we are generating leads, to trusted service providers who assist us in operating our business (such as IT and communications providers), and where required or authorised by law. Any third parties we engage are required to handle personal information consistently with the APPs.
Cookies and analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can set your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function correctly if cookies are disabled. For more detail, see our Cookie Policy.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as it is needed for the purposes set out in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it.
Overseas disclosure
Some of the service providers we use may store data outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with the APPs.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable period.
Complaints
If you have a concern about how we have handled your personal information, please contact us and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of the most recent update shown above.
Contact us
If you have any questions about this Privacy Policy or wish to make a request, please contact us at sales@crannull.com.au or call +61 1800 953 848. You can also reach us via our contact page.